Welcome to Mizz Korea's

FAQ

Got questions about our products, shipping, or anything else? Look no further! We've compiled a comprehensive list of frequently asked questions to provide you with all the answers you need.

From skincare tips to order inquiries, our FAQ page is your go-to resource for navigating the world of K-Beauty with ease. Can't find what you're looking for? Don't worry – our customer support team is here to help.

Our products originate from South Korea.
No, you do not necessarily need to purchase all five Mizz Korea products to achieve effective results. Each product is formulated to address specific skincare concerns and can be used individually or in combination with others based on your skincare needs.
By combining these products, you can create a comprehensive skincare regimen that addresses multiple concerns and maximizes the benefits of Mizz Korea's effective formulations. Feel free to reach out to us for personalized recommendations based on your skin type and desired outcomes. We're here to help you achieve healthy, glowing skin!

After unsealing, you have a full year to pamper yourself with any Mizz Korea product, provided it's stored correctly.

All of Mizz Korea's products are cruelty free.
All of Mizz Korea's products are gluten free.
At Mizz Korea, we are proud to say that we do not test our products on animals. We are committed to producing cruelty-free skincare solutions that prioritize the well-being of both our customers and animals.
All of Mizz Korea's products are vegan.
Yes, all Mizz Korea products are made with natural ingredients. We prioritize using high-quality botanical extracts, essential oils, and other natural components to create effective skincare solutions that are gentle on the skin.

This all-in-one facial cleanser effortlessly melts away makeup, SPF, and impurities, leaving your skin supremely hydrated and irresistibly soft.
How to Use:
Start with dry hands and a dry face. Dispense 2-3 pumps into your palms, add water, and gently massage onto your face and neck to emulsify. Rinse thoroughly with warm water. Use both morning and night for optimal results.
Key Ingredients:
- Oat Protein Extract: Enhances the skin barrier to lock in moisture.
- Hydrolyzed Lupine Protein: Reduces the appearance of fine lines and wrinkles.
- HA 5 Complex: Provides intense hydration by attracting and retaining moisture, ensuring a smoother, more supple complexion.
Elevate your skincare routine with the Dream Team 2-in 1-Double Cleanse and enjoy a deeply hydrated, rejuvenated glow every day.
This luxurious moisture boost in a bottle is your go-to for an extra dose of skin hydration, anytime, anywhere. Infused with premium ingredients, the Light It Up Hydrating Toner is designed to refresh and rejuvenate your skin throughout the day.
How to Use:
After cleansing, close your eyes and spray directly over your face and neck. Use both in the morning and at night for best results.
Key Ingredients:
- Oat Protein Extract: Boosts the skin barrier to help lock in moisture, ensuring your skin stays hydrated longer.
- Ceramide Liquid Crystal: Replenishes the lipids in your skin, enhancing its natural protective layer.
- Hydrolyzed Lupine Protein: Reduces the look of fine lines and wrinkles, giving your skin a smoother, more youthful appearance.
This deeply hydrating serum melts effortlessly into your skin, enhancing its density, elasticity, and vitality for a radiant, youthful glow.
How to Use:
After applying toner, dispense 2-3 pumps into clean hands. Gently massage the serum onto your face, neck, and chest. Use both morning and night for best results.
Key Ingredients:
- Niacinamide: Strengthens the skin barrier and enhances moisture retention, ensuring a smooth and hydrated complexion.
- Adenosine: Boosts skin's vitality and elasticity, promoting a youthful and radiant look while supporting overall skin health.
- Hydrolyzed Lupine Protein: Reduces the appearance of fine lines and wrinkles.
Transform your skincare routine with he Seoul In Love Peptide Boosting Serum and experience the ultimate in hydration and rejuvenation.
This rich, creamy formula visibly improves skin elasticity, leaving you with a firmer, more youthful complexion.
How to Use:
After applying serum, dispense 2-3 pumps into clean hands. Gently pat onto your face, neck, and chest. For normal, combination, and oily skin, use only at night. For dry skin, use both morning and night.
Key Ingredients:
- Orchistem™: Boosts collagen and elastin production for plumper, healthier-looking skin.
- Betaine: Replenishes skin's moisture levels and supports a smooth, hydrated complexion for a refreshed appearance.
- Hydrolyzed Lupine Protein: Reduces the appearance of fine lines and wrinkles.
Experience the transformative effects of the Million Dollar Genes Cream and reveal a rejuvenated, radiant glow every day.
This indulgent yet lightweight oil seals in moisture, leaving your skin hydrated, radiant, and glowing.
How to Use:
After moisturizing, dispense 2-3 pumps into clean hands and gently pat onto your face, neck, and chest. For normal, combination, and oily skin, use only at night. For dry skin, use both morning and night.
Key Ingredients:
- Orchistem™: Boosts collagen and elastin production for plumper, healthier-looking skin.
- Argireline: Smooths away the appearance of fine lines and wrinkles, revealing a more youthful complexion with continued use.
- Argan Oil: Nourishes and hydrates skin, leaving a healthy, radiant glow and silky-smooth texture.
Experience the luxury of the Glow-It-All Jelly Face Oil and achieve a luminous, youthful complexion every day.

At Mizz Korea, we strive to ensure your online shopping experience is seamless from start to finish. Our shipping policy is designed to provide clarity and transparency regarding order processing, shipping options, and delivery timelines. Here's what you need to know:

When you place an order with us, rest assured it will be processed promptly. Orders are typically processed within 2-3 business days (excluding weekends and holidays), and you'll receive a confirmation email once your items are on their way.

Shipping rates will be calculated at checkout based on your location. We offer both standard and expedited shipping options to suit your needs. Our estimated delivery times are as follows:

Standard Shipping: 3-5 business days
Expedited Shipping: 2 business days
Please keep in mind that delivery times may vary due to factors beyond our control, such as shipping destination and carrier service disruptions.

Once your order ships, we'll send you a tracking number via email so you can monitor your package's journey right to your doorstep.

Currently, we ship within the United States. Unfortunately, we cannot deliver to P.O. boxes or international addresses at this time.

In the unlikely event that your order arrives damaged, please reach out to us immediately at hello@mizzkorea.com with photos of the damaged package and items. We're here to assist you.

If you have any questions or need further assistance regarding your order or shipping, please don't hesitate to contact our support team at support@mizzkorea.com. We're here to help!

Thank you for shopping with Mizz Korea. We look forward to serving you!
Unfortunately, we cannot modify your order once you receive your order confirmation. We may, however, be able to cancel your order. Please email support@mizzkorea.com as soon as possible after placing your order with your full name, order number and the subject line “Cancellation.” We’ll do our best to accommodate you!

Orders are typically processed within 2-3 business days (excluding weekends and holidays), and you'll receive a confirmation email once your items are on their way.

To be eligible for a return, items must be damaged or defective
The item must be unused and in the same condition as when you received it.
It must be in its original packaging.

Once we receive your returned items and verify their condition, we will process your refund promptly. Please note that shipping costs for returns are the responsibility of the customer unless the return is due to a mistake on our part or a defective product.

If you have any questions or concerns about our return policy, please don't hesitate to reach out to our customer service team. We're here to assist you every step of the way!

Mizz Korea does not offer exchanges on any orders, but please do not hesitate to reach out to our customer service at support@mizzkorea.com with any product or order issues.

Cart0 items

FAQ

About

Product

Shipping

Returns & Exchanges